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Chisholm Trail Rides

Address: 1068, Frontier Trail
Rewiews:
5 reviews

Overview Of The Westmont Apartments

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Best place to ride horses hands down. My daughter has been taking lessons for a year now, and I have been riding with them as well. They care about their animals, their customers, and your experience in it's entirety. Laura and Sydney are the best you could hope for when it comes to lessons and/or trail rides. They want you to have the best time you can possibly have, and safely as well. I have been to other places that just throw you on a horse and say, ok have fun! Not Chisholm Trail Rides, they make sure you and the horse are comfortable with each other before you ride. That is a level of care that you don't see anywhere else! To those people who "just want to ride a horse" this place isn't for you. If you're uncomfortable on the horse you will not be allowed on the trail. It is for your safety as well as the safety of the horse. If Laura thinks you're not ready for trail, she will let you practice for a few hours and then reschedule you for the next day or as soon as she can FOR FREE. She really cares about her horses and her clients. Review from Megan Sordia 1st June 2018
This place is great! I scheduled last minute and it unfortunately had rain in the forecast for that day but they worked with me to reschedule super quick and easy and made sure I got out on the trail before I headed home to PA. The people are super friendly and really know about their horses, indulged my million questions and even let me see some of the other horses I was eyeing up. The horse I had, Leyla, was a gem and the scenery was very relaxing. All in all it was an awesome trip! Review from Allison Geist 24th May 2018
BBB D+ rating! Booked a Friday trail ride for our two daughters and it was delayed due to weather. Nathan said that Laura the manager would call us back to give us an update but we never received any calls from them. We called multiple times and were told that we would be called as soon as they knew something. We called the next day to inquire about a refund and Nathan told us to file a chargeback with our credit card company. I finally got to speak with Laura over the phone after insisting that I would not wait on a call back, but would just hold the line until she was available. Once she was she talked so fast and would not listen to the problem or provide a solution. She continued to say they were so busy and made excuses that she was trying to solve the problem but the first step in doing that is to LISTEN. Which she clearly doesn't know how to do. I'm glad I recorded the call. I interrupted her to ask for a refund and she then hung up. Checked the BBB website and google reviews and looks like I'm not the first paying customer with this problem, and unfortunately probably won't be the last. STEER CLEAR AND BUYER BEWARE. KEEP LOOKING FOR A DIFFERENT BUSINESS. *UPDATE 5/17/18 Wow! What a response! lol As you can judge by their wordy response this pretty much matches the earful I got on the phone. I'm glad the credit card company agreed with me and refunded the charge! Review from JL Kucera 17th May 2018
My wife and I had a really good time riding. Very accommodating and friendly folks that seem to take good care of their animals and put safety of the rider and horse first. It seems like most of the negative reviews are from people who didn’t read through the website. Just make sure you read all the details. Review from Matthew Irvine 14th January 2018
BEWARE - They will steal your money. They will NOT return any form of communication and they have no intention of honoring a valid advance cancellation notice. I booked a horseback ride for a trip we were taking to Dallas, but within days of booking it I found out that the location was really far from where my parents lived and there were closer options for us. I immediately called to cancel, where their voice mail explains the better forms of communication to reach them. I didn't leave a voice mail that first day in order to follow their instruction and use email as a way to reach them. I immediately sent an email and requested a cancellation and a refund a week prior to the booked ride, which the site requests at least 72 hour notice. I followed up multiple times with capital letters in my email requesting some form or acknowledgment. I then received a text message from the Owner, generically responding to the voicemail and phone call I had placed again. This text did not acknowledge the message I left and just informed me that they were working down their call list and asked that if I had inquiries to go to their website. I immediately responded to this text message with my cancellation request and referenced all the emails I had sent. NO RESPONSE still! Unacceptable. Finally we left for Texas on Thanksgiving day and the next day, the day of the ride I get a phone call from them asking where we were and I explained all of the above. I told them I had called my credit card company to cancel the charge. I asked them to refund the money and they did NOTHING. BEWARE they will take your money and not respond to you, so just be sure you will not need to cancel. I am sure they do a great job on the trail rides, but as a general way to run their business - it is both disappointing and questionable. I feel pretty sure they just chose to ignore my requests because they wanted to keep my money. Review from Marcia Markovich 5th January 2018
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